Informations

SHIPPING

DELIVERY TIMES:

Delivery times are for illustrative purposes only. Packages are generally dispatched within 10 to 12 working days, or 14 to 16 standard days after receipt of your payment. This period may, however, be extended by us for 16 days, with an information email to notify you of the delay.

Beyond this maximum, contact will be made with the customer to decide of a new mode of delivery (at the expense of JumboBag) or of the cancellation of the order. The canceled order will be fully refunded to the customer. No damages can be required by the customer to JumboBag

DELIVERY METHODS:

JumboBag Catalog, excluding Softy:

Delivery is currently open in France, Belgium, Italy, Switzerland, Austria, Spain, Portugal, Denmark, the United Kingdom, Ireland, Luxembourg and Monaco. The standard shipping method is via Post or DPD Express (depending on the size of the package) in home delivery.

For other countries, we thank you for sending us a request to contact@jumbobag.fr  

Softy JumboBag, excluding other products from the catalog:

"Softy" cushions can be delivered directly at home in all countries of the European Union without restriction by Colissimo. Rates for different countries are displayed directly in the cart.

Delivery to a Mondial Relay relay point is currently proposed for France, Belgium, Luxembourg and Spain.

For countries not viewable from the Cart page, thank you to send us a request to contact@jumbobag.fr

COSTS:

Shipping costs are not included in product prices.

The rate of delivery of JumboBag products for home delivery is usually €12.90 for France, Belgium, the Netherlands, Luxembourg. For Italy, Portugal and Ireland, the price is €15.90. For Switzerland, the rate is currently €28 and includes €14 of custom costs. The complete list of countries and rates can be provided on request contact@jumbobag.fr

For the "Softy" cushion, the cost of delivery for France (including Corsica) and Monaco is 11.5 €. Deliveries are made by Colissimo, price depends on the Poste's prices grid, provided for each country. In this case, the rate for each country is shown in the cart, from the selection of the desired country.

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TRANSFER OF RESPONSIBILITY AND RECEIPT OF GOODS:

The transfer of responsibility between JumboBag and the carrier, is effective from the moment he picks up the packages at the factory. The transfer takes place again between the carrier and the customer when it has ticked off the delivery.

It is therefore imperative to check all goods upon receipt. In case of damage, the customer has to make a note of the damage observed on the delivery bill and refuse the package. Warning, the words "subject to control" or "subject to unpacking" have no legal value from carriers or insurers.

In the event you notice a problem after the departure of the carrier, please report it by mail to contact@jumbobag.fr within a maximum period 72 hours from the receipt of the order, with photos of the product and the packaging, should this happen. In the case of a problem with the transport, in accordance with Article 133-3 of the Commercial Code, please be sure to send your protest to the carrier by registered letter with acknowledgment of receipt, this within three days (not including holidays).

Do not use sharp objects such as box cutters, knives, scissors, or other to open your package to avoid damaging the product.

Any return or reexpedition will be charged to the customer.